Handuv ("Handuv", "we", "us") runs a marketplace where people buy and sell pre-loved items, available at handuv.com, app.handuv.com and our iOS and Android apps (together, the "Service"). This policy explains what personal information we collect, why we collect it, and the choices you have. By using the Service you agree to this policy.
- Information we collect
- Google & Facebook sign-in
- How we use it
- Who we share it with
- What others see
- Retention
- Your rights
- Security
- Cookies
- Children
- Transfers
- Changes
- Contact
1. Information we collect
Information you give us
- Account details: name, username, email address, password (stored as a salted hash, never in plain text), and optionally phone number, gender and birthday.
- Profile details: profile picture, "about me" bio, country and city, language preference, and whether you want your city shown publicly.
- Listings: photos, titles, descriptions, categories, brand, condition, price and other item attributes, including drafts you have not published.
- Activity and communications: messages to other users, meetup proposals, favourites, people you follow, ratings and reviews, and any reason you give when deleting an account.
- Launch list: your email address, if you ask to be notified when Handuv launches. We use it only to tell you about the launch.
- Support requests: anything you send us when you contact us.
Information collected automatically
- Device and log data such as IP address, browser or app version, operating system, device type, language, and pages or screens viewed.
- Usage data such as listing view counts, search queries, and "last seen" time.
Information from third parties
If you choose to sign in with Google or Facebook, we receive limited profile information from that provider (see the next section).
We do not currently process payments in the Service. Buyers and sellers arrange to meet and complete deals between themselves, so we do not collect card or bank details.
2. Google and Facebook sign-in
You can create an account or log in using Google or Facebook. When you do, we request only basic information:
| Provider | Data we receive | Why |
|---|---|---|
Name, email address, profile picture, and a unique Google account ID (the email, profile and openid scopes) | To create and secure your Handuv account, verify your email, and pre-fill your profile. | |
| Name, email address, profile picture, and a unique Facebook user ID | The same purposes. |
We do not access your Google contacts, Gmail, Drive, Calendar or any other Google service data, and we do not post to your Facebook account or read your friends list.
Google API Services User Data Policy. Handuv's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use Google user data only to provide and improve the sign-in and account features described in this policy. We do not sell it, use it for advertising, transfer it to third parties except as needed to operate the Service or comply with law, or allow humans to read it except with your consent, for security purposes, or to comply with law.
You can revoke Handuv's access at any time in your Google Account permissions or in Facebook under Settings → Apps and Websites. Revoking access does not delete your Handuv account; to delete it, see section 7.
3. How we use information
- To create and manage your account, verify your email, and keep it secure.
- To operate the marketplace: show listings, enable search, favourites, following, messaging, meetup proposals, orders, ratings and reviews.
- To send service messages such as verification emails, password resets, notifications about your listings and messages, and policy updates.
- To prevent fraud, spam and abuse, enforce our Terms of Service, and keep users safe.
- To understand usage, fix bugs and improve the Service.
- To comply with legal obligations.
We do not sell your personal information, and we do not use it for third-party advertising.
4. Who we share it with
- Other users, as described in the next section.
- Service providers who help us run the Service under confidentiality obligations, such as hosting, database, file storage, email delivery and error monitoring providers. They may only use your information to provide services to us.
- Authentication providers (Google, Facebook) when you choose to sign in with them.
- Authorities or other parties where required by law, to protect rights, safety and property, or to investigate fraud or abuse.
- A successor if Handuv is involved in a merger, acquisition or sale of assets. We will tell you, and this policy will continue to apply unless you are notified of changes.
5. What other users see
- Your username, profile picture, bio, join date, items sold, listings, ratings and reviews, and your followers and following lists are visible to anyone.
- Your city is visible only if you choose to show it. Your country may be used to place your listings in the right market.
- A "last seen" indicator may appear on your seller profile.
- Your email address, phone number, birthday and gender are never shown publicly.
- Listing view counts for your own items are shown only to you. Favourite counts also appear on the listing.
Be careful about what you put in listings, photos and messages. Meetups happen in person, so choose public places and use your judgement about what you share.
6. How long we keep it
We keep your information while your account is active. When you delete your account we delete or anonymise your personal information within 30 days, except where we must keep some records longer for security, fraud prevention, dispute handling or legal reasons. Reviews you wrote may be kept in anonymised form so other users' ratings remain accurate. Backups are overwritten on a regular cycle.
7. Your choices and rights
- Access and update: view and edit your details in Settings.
- Export: download a copy of your data from Settings.
- Delete: delete your account from Settings → Account. This removes your profile and listings.
- Visibility: choose whether your city is shown on your profile.
- Notifications: control email and push notifications in Settings or on your device.
- Withdraw sign-in access: revoke Google or Facebook permissions as described above.
Depending on where you live, you may also have the right to object to or restrict certain processing, to correct inaccurate data, or to complain to your local data protection authority. To make a request, email us at the address below. We will respond within a reasonable time, normally within 30 days.
8. Security
We use industry-standard safeguards including encryption in transit (HTTPS), hashed passwords, access controls, and mandatory email verification at signup. No system is completely secure, so please use a strong, unique password and tell us promptly if you suspect unauthorised access.
9. Cookies and local storage
We use cookies and similar technologies that are necessary to keep you logged in, remember preferences such as language, protect against fraud, and understand how the Service is used. You can control cookies in your browser settings, but some features may not work without them.
10. Children
The Service is for people aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
11. International transfers
Handuv launches first in Pakistan. Our providers may store and process data in other countries, which may have different data protection laws from yours. Where we transfer data across borders we take steps to keep it protected in line with this policy.
12. Changes to this policy
We may update this policy from time to time. If we make material changes we will notify you by email or in the Service before they take effect. The "Last updated" date above shows the latest version.
13. Contact us
Questions or requests about privacy: privacy@handuv.com
Website: https://handuv.com